Contact
Questions about an instrument, a reading, or the card that came in the box.
We answer every message ourselves.
support@stratosgoods.store — for orders, instrument questions, calibration
cards, returns and warranty claims. Include your order number if you have one; if the question
is about a specific instrument, the serial number engraved on the case helps us answer properly.
Post
Stratos Instruments
9169 W State St PMB 1307, Garden City, Idaho 83714-1733
United States
Hours
Monday to Friday, 09:00 to 17:00 Mountain Time. Messages that arrive outside those hours are
answered the next business day. We are closed on United States federal holidays.
Before you write about a reading
If an instrument seems to be reading wrong, the calibration card in the box is the first thing
to check — the offset recorded there may already explain the difference. For barometers, confirm
the elevation setting first; it is the single most common cause of a barometer that looks wrong
and is in fact correct. If the card does not explain it, write to us with the serial number and
we will work it out.
Returns and warranty
See Returns & Warranty for the full terms. If you are starting a
return, email us first so we can give you a return reference — it keeps your refund from being
delayed in receiving.